Castlerock Music Academy's Terms and Conditions

Terms and Conditions may be subject to change.

Last Updated – 22nd November 2019

Free Lesson
To be eligible for a free trial music lesson, the student must be no younger than 5 years old and not have been enrolled at Castlerock Music Academy previously.
Eligible students are entitled to one free 30 minute lesson on any instrument with a suitable, available teacher.
There is no obligation to sign up and you will not be pressured to continue lessons.

New/returning student
If a student has had a free trial lesson or returning after an extended break, a $30 enrolment fee applies to set up PAYG weekly lessons.
Automatic debit forms can be completed on the day (excluding Saturdays) or prior to the first paid lesson.
Contact admin regarding alternate payment options.

Make-up lessons/Rescheduling
If more than 24 hours notice is given, a change of day/time will be offered depending on availability.
If less than 24 hours notice is given, a change of day/time may be offered depending on availability.
If no notice is given, the lesson will be forfeit.

If notice is given and a suitable time can’t be arranged, you will receive a make-up credit to be used during the next school holidays.
(Limit – 1 Per School Term)
If the make-up credit is not used during the school holidays, it will be void at the commencement of the next school term.

Illness or Injury
To be eligible for a make-up lesson due to illness or injury, notice must be given via email (info@castlerock.net.au) by 9am on the day of the lesson.
A doctors note must also be provided to authorise the make-up lesson.
Make-up limit applies.

Cancellation Policy
If you do not wish to continue lessons, please send written confirmation of the cancellation via email to info@castlerock.net.au
Informing a teacher or member of staff verbally is not sufficient notice for cancellation.
In an ongoing attempt to improve our services, please include some feedback regarding your time at Castlerock Music Academy.

Notice of cancellation can be given at any time however, payments will continue for 2 lesson payments at the standard lesson rate.
The student is still permitted to attend lessons during the cancellation period however, no lesson credits or refund will be offered should they choose to not attend.